Ruston Street Clinic

Service Reduction in NHS due to COVID 19

Mental health- Secondary care psychologists are not seeing patients. Primary care psychologists are avoiding face to face contacts and may offer video or telephone consultations
Physiotherapy- not seeing patients, new referrals will be added on waiting list.

Hospital referrals will be no surgery offered during the outbreak, GPs can get advise and guidance.

Phlebotomy- Saturday clinic cancelled till further notice

Alcohol services are not accepting new referrals but please go to the website for useful resources. https://ahauk.org/recovery-during-coronavirus/

Domestic violence team not seeing patients but here is a leaflet with useful numbers.

Get a self isolation note

For a self isolation note
https://111.nhs.uk/isolation-note/

Coronavirus Leaflet

View/Download

Support during corona crisis

 

Welcome to Ruston Street Clinic

Our Mission Statement

Ruston St Clinic is a small and friendly family practice in the Bow area of East London.

The ethos is to continue with offering excellent personalised care for our local patient population and to work in collaboration, despite the current resource challenged NHS.

We strive to use technology to allow patients access to us via online or smartphone app but still keeping the traditional method of face to face and telephone based consultations.

The core principles which founded the NHS are also true to our hearts and we hope that no matter what your background or economic means you will be treated with compassion, decency and evidence based care.

Our GPs are involved with the LMC, and provide training in the Out of hours setting for trainee GPs.

Making an appointment

Appointments can be made by calling our reception on 020 8980 1652. Alternatively you can book an appointment online.

Cancelling an appointment

Please help us by cancelling an appointment when you can’t attend. Many ways to cancel call our surgery number 020 8980 1652. Alternatively use Patient Access app

Opening hours

Our reception is open:
Monday to Friday 08.30 - 18.30

Surgery is closed for lunch 13.00 - 14.00 but telephone lines on divert for 30mins 13.00 - 13.30 to Single point of access.

Phone: 020 8980 1652

Out of Hours

111 for any matters of emergency from 6.30 pm till 8 am weekdays and 24 hrs weekends.

Non emergency contact please use e consult and practice staff will make contact anything between 24- 72hrs.

GP and nurse consultation times

Our doctors will be able to see you at the following times:

Monday
09.00-13.00, 14.00-18.30
Tuesday
09.00-13.00, 14.00-18.30
Wednesday
09.00-13.00, 14.00-18.30
Thursday
09.00-13.00, 14.00-18.30
Friday
09.00-13.00, 14.00-18.30

From 11:00-11:30 Daily (Emergency Appointments)
From 11:30-12:00 Daily (Telephone Consultations)
From 12:00-12:30 Daily (Home Visits)

Baby Clinic Held 1st and 3rd Wednesday of each month – 1 GP works between 11:00-12:30 performing 6 week mother and baby checks.

 

Protected Learning Time

From time to time the practice will be closed for training, we will keep you informed via our website.

The Single Point of Access team can be contacted for assistance during this period of closure. 03000 335 000.

Care Quality Comission (CQC)

 

CQC Annual Regulatory review 2019

View/Download

 

Pram and wheelchair access available

News

  • Ramadan- Self Care guide

    Fasting during Covid crisis has to be done safely. Please stay at home and use technology to link up with your family,.

    https://youtu.be/5a30R4ZVGPQ?

    If you have long term conditions please do not push your self to fast as your health might deteriorate. Seek advice from your GP if you are unsure.

  • Total Triage System at Ruston St Clinic

     We have now adopted a Total triage system.

    • Most routine bookings to be made on the day and dealt with on the day
    • Please avoid calling in advance for appointments
    • Advanced booking will not be made, however if your problem is an emergency it will be dealt with on the day.
    • Trained administrators will take your call and ask the reason for the call and then a clinician will contact you back
    • If you want to speak to a specific clinician please ask
    • Please provide your up to date details such as current address, telephone number and email address
    • If you need a translater please indicate this when you make the initial call to the admin staff.
    • To book and appointment with Health care Assistant and Nurse will be via reception team.
  • Coronavirus Update

    Patient to AVOID coming to the clinic if they have

    • COUGH
    • FEVER

    Please self isolate for 14 days.

    If you are very unwell with shortness of breath, fever for several days and dehydrated and in the high risk group then please call 111 first.

    If you need advise and would like to inform Gp then call or do an E- CONSULT

    PLEASE CAREFULLY READ THE NHS GUIDANCE ON COVID 19
    https://www.nhs.uk/conditions/coronavirus-covid-19/

    The UK government has also provided lots of useful information and guidance on SOCIAL DISTANCING

    https://www.gov.uk/government/publications/covid-19-guidance-on-social-distancing-and-for-vulnerable-people/guidance-on-social-distancing-for-everyone-in-the-uk-and-protecting-older-people-and-vulnerable-adults

    Get a self isolation note
    https://111.nhs.uk/isolation-note/ 

  • Coordinate My Care

    GP’s with other health professionals will be adding complex and terminal patients records on CMC database to help coordinate with ambulances/ A and E about your wishes with health care and resuscitation.

    www.coordinatemycare.co.uk

    Patients can also make their own care records informing health professionals under “My CMC”

  • Keep fit and improve heart health!

    Local patient is organising a running club.

    More than just a running club. A community of people taking steps to raise mental health awareness and fighting the stigma that steals young lives.

    Where we run.

    Every Saturday: Victoria Park (Pavilion Café) at 10am.

    Why we run.

    1 in 4 people will have a mental health issue this year. Suicide is the leading cause of young deaths in the UK. Let’s talk about it.

    Join us. All levels welcome!

    www.run4rene.com

    Social: @run4reme

    facebook.com/groups/run4rene

     

  • Do you know what is happening with the NHS? Why not find out

    Under the knife

    Documentary created by crowdfunding to help public understand what is happening to your public NHS with privatization over the years. Please watch and learn.

    Watch video

     

    Dr Bob Gill’s analysis on the NHS and private finance initiative …..

    Watch video

     

    Dr Alison Pollock professor of public health’s analysis of what would happen with a private NHS

    Watch video


     

  • AVOID WASTAGE IN THE NHS!

    We are fully aware that the NHS is free at source service, but all of us should take responsibility for our actions.

    We are constantly being told by unhappy patients we had to wait 2 weeks for an appointment at our clinic. This may be the reason

    2020

    January data

    • 96 DNA at Ruston St Clinic
    • 22 DNA hospital appointments

    2019

    September data

    • 100 DNA at Ruston St Clinic
    • 10 DNA hospital appointments

    October data

    • 105 DNA at Ruston St Clinic
    • 16 DNA hospital appointments

    November data

    • 110 DNA at Ruston st clinic
    • 27 DNA at hospital appointments

    December data

    • 89 DNA at Ruston st clinic
    • 13 DNA at hospital appointments

     

  • Extended Hours

     

    Dr Spahn and Dr Hubbard will be providing extended hours every week as part of the new NHSE e contract.

    The appointments can be booked via NHS GP app or Emis online.

    The appointments will be a mixture of face to face, telephone or e- consultations.

     

  • Get Emis Online Access

    We are aiming for as many patients to have online access to their records.

    Emis Online access allows you to book appointments, view your medications, order medications and view your records.

    A consent form will need to be signed and you will receive a pin.
    All our newly registered patients will automatically offered this, our existing patients can make enquiry with reception.

  • Primary Care Network/ Bow Health Network

    RSC is one of 5 practices in the Bow area forming our network serving 31,000 patients.

    The government is encouraging all areas across London to work in networks to improve in service delivery.

    Lots of local projects are run via the network. Recent inhaler recycling project, nasal flu vaccine in young children delivery, Diabetes prevention programme.

    Check out the website for upcoming projects.

    http://www.bowhealthnetwork.com

  • Intermittent slow internet connectivity and N3 line upgrade

    We experience drop in internet connection at the clinic from time to time. Many practices in the area are due to get an upgrade shortly. We shall keep patients updated when problems occur and we hope you will understand if econsult, EPS or online bookings are temporarily affected and our advised is to revert to telephone call to the practice or walking in and booking appointments in these circumstances.

     

  • Need a fit note, GP letter or test result?

     

  • Online services

    It is not necessary to always book a face to face appointment to see a GP.

    Use our e-consult blue banner to make contact with practice staff whether for admin purpose or to seek medical advise. Photographs of conditions can also be uploaded. The Gp will make a decision to call you with advise or ask reception to book an appointment for you or sign post to another service provider.

    Often patients are left frustrated that they have long waiting times on the telephone to book appointments. Did you know by downloading the Patient Access app you can book appointments, request for medications and view your medical records.

    WATCH THIS SPACE- online registration is soon coming!

  • How we use your medical records

    Important information for patients

    • This practice handles medical records in-line with laws on data protection and confidentiality.
    • We share medical records with those who are involved in providing you with care and treatment.
    • In some circumstances we will also share medical records for medical research, for example to find out more about why people get ill.
    • We share information when the law requires us to do so, for example, to prevent infectious diseases from spreading or to check the care being provided to you is safe.
    • You have the right to be given a copy of your medical record.
    • You have the right to object to your medical records being shared with those who provide you with care.
    • You have the right to object to your information being used for medical research and to plan health services.
    • You have the right to have any mistakes corrected and to complain to the Information Commissioner’s Office. You can click to read the practice privacy notice here or speak to a member of staff for more information about your rights.
  • HUBS

    Walk in centres no longer exist, however some practices around Tower Hamlets offer extended evening and weekend appointments. Our reception staff may offer you appointments for emergency or new symptoms at these HUB practices especially if we have no appointments to offer. Please consider taking them up.

    Hub practices are: Harley Grove Surgery (E3 2AT), Blithehale medical centre (E2 6JA), Strouds Place (E2 7QU), East One Health Centre (E1 2QA).

    Click here for more information

  • Mental health

    If you are feeling suicidal and having a mental health crisis call the Tower Hamlets crisis number 02077715807.

    If you would like to speak to a therapist please contact Tower Hamlets Talking Therapies 0208 475 8080 and self refer.

  • DRUGS and ALCOHOL self referral

    Based at Mile End Hospital they accept self referral telephone 02081215301.

    Click here for more information

  • Registering now!

    Our list is open for new patients. Contact our reception on 020 8980 1652 for details.