Home Visits - Please call early as possible if you require a home visit. Sometimes the GP will call before visiting and the visits will occur after 12.30.
What to do when the Surgery is Closed - Simple problems can be dealt with advise from your local pharmacist. Please try them first.
Minor Eye conditions (MECS) can now be dealt with specialised opticians. You are able to self refer. Opticians that offer this service. If unsure you can send us an e consult.
View the MECS leaflet
Call 111 after hours 18.30 till 8am.
Call Single point of Access during surgery hours when surgery is closed : 03000335000
Mental Health - If you are experiencing mental health crisis you can call the Tower Hamlets 24 hr crisis line number 0207 771 5807.
MIND is a mental health charity that you may find with useful resources and also a helpline.
District Nurses - Any enquiries with this team please contact the Single point of Access on 03000335000 and leave a message.
Psychologist - Our current practice psychologist is Anna Wachowska, you can see her and her team members by self referring to Talking Therapies. She is usually in Tuesday afternoons. Talking therapies can offer counselling either one to one or group - Self refer by calling 020 8475 8080.
Health Visitor - Joint HV and GP baby clinic and drop in tends to take place first Wednesday of the month between 11- 12.30. Our named health visitor is Rachel Nguyi.
You can also drop in at the Olga centre or Overland childrens centre.
Clinical Pharmacist - Once a month Ms Khiloni Shah works with the GP’s to support us with medicine management related work. She may contact patients to inform them of changes to their prescription medicines.
Social Prescriber - Ms Rumana Matin, can be accessed via referral from GP/nurse/ HCA. She is a link worker who can sign post with matters related to exercising/ benefits/ PIP/ Befriending/ social clubs/debt/ parenting. Please enquire with clinic staff.
Working Well Trust - If you suffer from mental health and finding it difficult to get back into employment, Working Well Trust can support you through. Please self refer.
Total Triage System at Ruston St Clinic
We have now adopted a Total triage system.
- Most routine bookings to be made on the day and dealt with on the day
- Please avoid calling in advance for appointments
- Advanced booking will not be made, however if your problem is an emergency it will be dealt with on the day.
- Trained administrators will take your call and ask the reason for the call and then a clinician will contact you back
- If you want to speak to a specific clinician please ask
- Please provide your up to date details such as current address, telephone number and email address
- If you need a translater please indicate this when you make the initial call to the admin staff.
- To book and appointment with Health care Assistant and Nurse will be via reception team.
I have taken a few points out, I wanted to avoid any promotional comments in the statement on the website. EQUIP are drving this
GP at Hand is dismantling General Practice!
Patients this is the time to show your support by joining the NHS staff in a demo on 21st Nov 2pm outside Newby Place Health Centre.
GP @ Hand AKA BABYLON is a private organisation which is being given the support by NHSE to use the technology in the NHS.
However the patients are not aware of the real truth about how they provide a restricted service to patients, unlike your local GP who will not ‘cherry pick’ the patients registered with them and deal with simple and complex patients. GP @ Hand have a different business model and clearly profit in mind.
The threat is now and real with GP @ Hand like many private providers do not have to tender for NHS services and will be provided with NHS contracts with ease.
Please help us to save the traditiona but modernised General Practice, JOIN US AT THE DEMO!
Summary care record and enhance summary care record
The summary care record initially consisted of basic information such as your date of birth, address, allergies, current prescriptions, bad reactions to medicines. Then each time a patient uses the NHS services, more information is added on.
The SCR can be accessed by A+E, Ambulance services, 111 and out of hours services. This has been particularly helpful for the medical team especially when you may be unsure about your health information.
The enhanced summary care record ( eSCR) is additional information that can be added by the GP practice with your consent. This include long term health conditions such as asthma, diabetes, heart problems, relevant medical history, health care needs and personal preferences, and immunisations. Sensitive information will not be included.
By default your medical information is not shared with other NHS organisations, if you agree to share your information.
eSCR application form below
No SCR form
eSCR info leaflet
Opt out form
Complaints and Feedback
Patients who would like to make a formal complaint please write to our practice manager ( Ms Otusi) and email to us in writing to our practice email THCCG.F84030firstname.lastname@example.org
Please download the complaints policy for reference.
With regards to feedback please go to the following website and add your comments. We endeavor to do our best to make the necessary improvements. From time to time it is also nice to hear what we may also be doing well.
www.nhs.uk/Services/GP/ReviewsAndRatings ( NHS website)
www.ruston-street-clinic.business.site ( google)
Practice confidentiality statement
Please click here to read our confidentiality statement.
Practice conduct statement
Please click here to read our conduct statement.