Ruston Street Clinic

Important information

Urgent Problems - Please call from 8.30 am for an urgent face to face or telephone consultation appointment with GP or nurse. You may be asked to also use e-consult or be offered a Hub appointment as an alternative.

Blood Tests - We encourage to book with HCA at the clinic for bloods. For the working patients you can use the Saturday morning clinic at St Stephens Health centre starting from 8.30am on a first come first serve basis. Address is Bow Community hall, Williams Place, Bow, E3 5ED.

Finally you can also get your bloods done at the hospitals locally see opening times below.

Home Visits - Please call early as possible if you require a home visit. Sometimes the GP will call before visiting and the visits will occur after 12.30.

What to do when the Surgery is Closed
- Simple problems can be dealt with advise from your local pharmacist. Please try them first.

Minor Eye conditions (MECS) can now be dealt with specialised opticians. You are able to self refer. Opticians that offer this service. If unsure you can send us an e consult.

View the MECS leaflet

Call 111 after hours 18.30 till 8am.

Call Single point of Access during surgery hours when surgery is closed : 03000335000

Mental Health - If you are experiencing mental health crisis you can call the Tower Hamlets 24 hr crisis line number 0207 771 5807.
MIND is a mental health charity that you may find with useful resources and also a helpline.

District Nurses - Any enquiries with this team please contact the Single point of Access on 03000335000 and leave a message.

Psychologist - Our current practice psychologist is Anna Wachowska, you can see her and her team members by self referring to Talking Therapies. She is usually in Tuesday afternoons. Talking therapies can offer counselling either one to one or group - Self refer by calling 020 8475 8080.

Health Visitor - Joint HV and GP baby clinic and drop in tends to take place first Wednesday of the month between 11- 12.30. Our named health visitor is Rachel Nguyi.

You can also drop in at the Olga centre or Overland childrens centre.

Clinical Pharmacist - Once a month Ms Khiloni Shah works with the GP’s to support us with medicine management related work. She may contact patients to inform them of changes to their prescription medicines.

Social Prescriber - Ms Rumana Matin, can be accessed via referral from GP/nurse/ HCA. She is a link worker who can sign post with matters related to exercising/ benefits/ PIP/ Befriending/ social clubs/debt/ parenting. Please enquire with clinic staff.

Working Well Trust - If you suffer from mental health and finding it difficult to get back into employment, Working Well Trust can support you through. Please self refer.

Summary care record and enhance summary care record

The summary care record initially consisted of basic information such as your date of birth, address, allergies, current prescriptions, bad reactions to medicines. Then each time a patient uses the NHS services, more information is added on.

The SCR can be accessed by A+E, Ambulance services, 111 and out of hours services. This has been particularly helpful for the medical team especially when you may be unsure about your health information.

The enhanced summary care record ( eSCR) is additional information that can be added by the GP practice with your consent. This include long term health conditions such as asthma, diabetes, heart problems, relevant medical history, health care needs and personal preferences, and immunisations. Sensitive information will not be included.

By default your medical information is not shared with other NHS organisations, if you agree to share your information.

eSCR application form below

No SCR form

eSCR info leaflet

Opt out form

Complaints and Feedback

Patients who would like to make a formal complaint please write to our practice manager ( Ms Otusi) and email to us in writing to our practice email THCCG.F84030-workflow@nhs.net

Please download the complaints policy for reference.

With regards to feedback please go to the following website and add your comments. We endeavor to do our best to make the necessary improvements. From time to time it is also nice to hear what we may also be doing well.

www.nhs.uk/Services/GP/ReviewsAndRatings ( NHS website)
www.ruston-street-clinic.business.site ( google)

Practice confidentiality statement

Please click here to read our confidentiality statement.

Practice conduct statement

Please click here to read our conduct statement.

News

  • Important News

    Blood tests

    We currently in process of recruiting an HCA. Patients can temporarily attend local hospital for the tests (under important information check blood test times) or the Saturday mornings there is a walk in service at St Stephens HC (Bow Community Hall, William Pl, Bow, London E3 5ED)

     

  • Extended hours

    From 1st July as part of the NHSE requirement, all network practices have to sign up for extended hours.

    Ruston St has not had access issues, however we are now going to be providing 1 hour of extended hours per week for our patients.
    We are hoping these slots will be used for working patients who cannot attend during the core hours of 8.30 till 18.30.

     

     

  • Cervical Smear result Delays in results (National Issue)

     

    Laboratory turn-around times have been declining in London and across the country with many women not receiving their result letters within two weeks. To address this, several laboratories are now testing cervical samples using HPV primary screening. It is expected that all cervical samples will be tested using HPV primary screening by December 2019.

    The GP practices will not have the information either to help you with your results.

     

  • Intermittent slow internet connectivity and N3 line upgrade

    We experience drop in internet connection at the clinic from time to time. Many practices in the area are due to get an upgrade shortly. We shall keep patients updated when problems occur and we hope you will understand if econsult, EPS or online bookings are temporarily affected and our advised is to revert to telephone call to the practice or walking in and booking appointments in these circumstances.

     

  • Need a fit note, GP letter or test result?

     

  • Online services

    It is not necessary to always book a face to face appointment to see a GP.

    Use our e-consult blue banner to make contact with practice staff whether for admin purpose or to seek medical advise. Photographs of conditions can also be uploaded. The Gp will make a decision to call you with advise or ask reception to book an appointment for you or sign post to another service provider.

    Often patients are left frustrated that they have long waiting times on the telephone to book appointments. Did you know by downloading the Patient Access app you can book appointments, request for medications and view your medical records.

    WATCH THIS SPACE- online registration is soon coming!

  • How we use your medical records

    Important information for patients

    • This practice handles medical records in-line with laws on data protection and confidentiality.
    • We share medical records with those who are involved in providing you with care and treatment.
    • In some circumstances we will also share medical records for medical research, for example to find out more about why people get ill.
    • We share information when the law requires us to do so, for example, to prevent infectious diseases from spreading or to check the care being provided to you is safe.
    • You have the right to be given a copy of your medical record.
    • You have the right to object to your medical records being shared with those who provide you with care.
    • You have the right to object to your information being used for medical research and to plan health services.
    • You have the right to have any mistakes corrected and to complain to the Information Commissioner’s Office. You can click to read the practice privacy notice here or speak to a member of staff for more information about your rights.
  • HUBS

    Walk in centres no longer exist, however some practices around Tower Hamlets offer extended evening and weekend appointments. Our reception staff may offer you appointments for emergency or new symptoms at these HUB practices especially if we have no appointments to offer. Please consider taking them up.

    Hub practices are: Harley Grove Surgery (E3 2AT), Blithehale medical centre (E2 6JA), Strouds Place (E2 7QU), East One Health Centre (E1 2QA).

    Click here for more information

  • Mental health

    If you are feeling suicidal and having a mental health crisis call the Tower Hamlets crisis number 02077715807.

    If you would like to speak to a therapist please contact Tower Hamlets Talking Therapies 0208 475 8080 and self refer.

  • DRUGS and ALCOHOL self referral

    Based at Mile End Hospital they accept self referral telephone 02081215301.

    Click here for more information

  • Registering now!

    Our list is open for new patients. Contact our reception on 020 8980 1652 for details.