Ruston Street Clinic

Important information


Home Visits - Please call early as possible if you require a home visit. Sometimes the GP will call before visiting and the visits will occur after 12.30.

What to do when the Surgery is Closed
- Simple problems can be dealt with advise from your local pharmacist. Please try them first.

Minor Eye conditions (MECS) can now be dealt with specialised opticians. You are able to self refer. Opticians that offer this service. If unsure you can send us an e consult.

View the MECS leaflet

Call 111 after hours 18.30 till 8am.

Call Single point of Access during surgery hours when surgery is closed : 03000335000

Mental Health - If you are experiencing mental health crisis you can call the Tower Hamlets 24 hr crisis line number 0207 771 5807.
MIND is a mental health charity that you may find with useful resources and also a helpline.

District Nurses - Any enquiries with this team please contact the Single point of Access on 03000335000 and leave a message.

Psychologist - Our current practice psychologist is Anna Wachowska, you can see her and her team members by self referring to Talking Therapies. She is usually in Tuesday afternoons. Talking therapies can offer counselling either one to one or group - Self refer by calling 020 8475 8080.

Health Visitor - Joint HV and GP baby clinic and drop in tends to take place first Wednesday of the month between 11- 12.30. Our named health visitor is Rachel Nguyi.

You can also drop in at the Olga centre or Overland childrens centre.

Clinical Pharmacist - Once a month Ms Khiloni Shah works with the GP’s to support us with medicine management related work. She may contact patients to inform them of changes to their prescription medicines.

Social Prescriber - Ms Rumana Matin, can be accessed via referral from GP/nurse/ HCA. She is a link worker who can sign post with matters related to exercising/ benefits/ PIP/ Befriending/ social clubs/debt/ parenting. Please enquire with clinic staff.

Working Well Trust - If you suffer from mental health and finding it difficult to get back into employment, Working Well Trust can support you through. Please self refer.

Total Triage System at Ruston St Clinic

 We have now adopted a Total triage system.

I have taken a few points out, I wanted to avoid any promotional comments in the statement on the website. EQUIP are drving this

GP at Hand is dismantling General Practice!

Patients this is the time to show your support by joining the NHS staff in a demo on 21st Nov 2pm outside Newby Place Health Centre.

GP @ Hand AKA BABYLON is a private organisation which is being given the support by NHSE to use the technology in the NHS.
However the patients are not aware of the real truth about how they provide a restricted service to patients, unlike your local GP who will not ‘cherry pick’ the patients registered with them and deal with simple and complex patients. GP @ Hand have a different business model and clearly profit in mind.

The threat is now and real with GP @ Hand like many private providers do not have to tender for NHS services and will be provided with NHS contracts with ease.

Please help us to save the traditiona but modernised General Practice, JOIN US AT THE DEMO!

Summary care record and enhance summary care record

The summary care record initially consisted of basic information such as your date of birth, address, allergies, current prescriptions, bad reactions to medicines. Then each time a patient uses the NHS services, more information is added on.

The SCR can be accessed by A+E, Ambulance services, 111 and out of hours services. This has been particularly helpful for the medical team especially when you may be unsure about your health information.

The enhanced summary care record ( eSCR) is additional information that can be added by the GP practice with your consent. This include long term health conditions such as asthma, diabetes, heart problems, relevant medical history, health care needs and personal preferences, and immunisations. Sensitive information will not be included.

By default your medical information is not shared with other NHS organisations, if you agree to share your information.

eSCR application form below

No SCR form

eSCR info leaflet

Opt out form

Complaints and Feedback

Patients who would like to make a formal complaint please write to our practice manager ( Ms Otusi) and email to us in writing to our practice email

Please download the complaints policy for reference.

With regards to feedback please go to the following website and add your comments. We endeavor to do our best to make the necessary improvements. From time to time it is also nice to hear what we may also be doing well. ( NHS website) ( google)

Practice confidentiality statement

Please click here to read our confidentiality statement.

Practice conduct statement

Please click here to read our conduct statement.


  • Ramadan- Self Care guide

    Fasting during Covid crisis has to be done safely. Please stay at home and use technology to link up with your family,.

    If you have long term conditions please do not push your self to fast as your health might deteriorate. Seek advice from your GP if you are unsure.

  • Total Triage System at Ruston St Clinic

     We have now adopted a Total triage system.

    • Most routine bookings to be made on the day and dealt with on the day
    • Please avoid calling in advance for appointments
    • Advanced booking will not be made, however if your problem is an emergency it will be dealt with on the day.
    • Trained administrators will take your call and ask the reason for the call and then a clinician will contact you back
    • If you want to speak to a specific clinician please ask
    • Please provide your up to date details such as current address, telephone number and email address
    • If you need a translater please indicate this when you make the initial call to the admin staff.
    • To book and appointment with Health care Assistant and Nurse will be via reception team.
  • Coronavirus Update

    Patient to AVOID coming to the clinic if they have

    • COUGH
    • FEVER

    Please self isolate for 14 days.

    If you are very unwell with shortness of breath, fever for several days and dehydrated and in the high risk group then please call 111 first.

    If you need advise and would like to inform Gp then call or do an E- CONSULT


    The UK government has also provided lots of useful information and guidance on SOCIAL DISTANCING

    Get a self isolation note 

  • Coordinate My Care

    GP’s with other health professionals will be adding complex and terminal patients records on CMC database to help coordinate with ambulances/ A and E about your wishes with health care and resuscitation.

    Patients can also make their own care records informing health professionals under “My CMC”

  • Keep fit and improve heart health!

    Local patient is organising a running club.

    More than just a running club. A community of people taking steps to raise mental health awareness and fighting the stigma that steals young lives.

    Where we run.

    Every Saturday: Victoria Park (Pavilion Café) at 10am.

    Why we run.

    1 in 4 people will have a mental health issue this year. Suicide is the leading cause of young deaths in the UK. Let’s talk about it.

    Join us. All levels welcome!

    Social: @run4reme


  • Do you know what is happening with the NHS? Why not find out

    Under the knife

    Documentary created by crowdfunding to help public understand what is happening to your public NHS with privatization over the years. Please watch and learn.

    Watch video


    Dr Bob Gill’s analysis on the NHS and private finance initiative …..

    Watch video


    Dr Alison Pollock professor of public health’s analysis of what would happen with a private NHS

    Watch video



    We are fully aware that the NHS is free at source service, but all of us should take responsibility for our actions.

    We are constantly being told by unhappy patients we had to wait 2 weeks for an appointment at our clinic. This may be the reason


    January data

    • 96 DNA at Ruston St Clinic
    • 22 DNA hospital appointments


    September data

    • 100 DNA at Ruston St Clinic
    • 10 DNA hospital appointments

    October data

    • 105 DNA at Ruston St Clinic
    • 16 DNA hospital appointments

    November data

    • 110 DNA at Ruston st clinic
    • 27 DNA at hospital appointments

    December data

    • 89 DNA at Ruston st clinic
    • 13 DNA at hospital appointments


  • Extended Hours


    Dr Spahn and Dr Hubbard will be providing extended hours every week as part of the new NHSE e contract.

    The appointments can be booked via NHS GP app or Emis online.

    The appointments will be a mixture of face to face, telephone or e- consultations.


  • Get Emis Online Access

    We are aiming for as many patients to have online access to their records.

    Emis Online access allows you to book appointments, view your medications, order medications and view your records.

    A consent form will need to be signed and you will receive a pin.
    All our newly registered patients will automatically offered this, our existing patients can make enquiry with reception.

  • Primary Care Network/ Bow Health Network

    RSC is one of 5 practices in the Bow area forming our network serving 31,000 patients.

    The government is encouraging all areas across London to work in networks to improve in service delivery.

    Lots of local projects are run via the network. Recent inhaler recycling project, nasal flu vaccine in young children delivery, Diabetes prevention programme.

    Check out the website for upcoming projects.

  • Intermittent slow internet connectivity and N3 line upgrade

    We experience drop in internet connection at the clinic from time to time. Many practices in the area are due to get an upgrade shortly. We shall keep patients updated when problems occur and we hope you will understand if econsult, EPS or online bookings are temporarily affected and our advised is to revert to telephone call to the practice or walking in and booking appointments in these circumstances.


  • Need a fit note, GP letter or test result?


  • Online services

    It is not necessary to always book a face to face appointment to see a GP.

    Use our e-consult blue banner to make contact with practice staff whether for admin purpose or to seek medical advise. Photographs of conditions can also be uploaded. The Gp will make a decision to call you with advise or ask reception to book an appointment for you or sign post to another service provider.

    Often patients are left frustrated that they have long waiting times on the telephone to book appointments. Did you know by downloading the Patient Access app you can book appointments, request for medications and view your medical records.

    WATCH THIS SPACE- online registration is soon coming!

  • How we use your medical records

    Important information for patients

    • This practice handles medical records in-line with laws on data protection and confidentiality.
    • We share medical records with those who are involved in providing you with care and treatment.
    • In some circumstances we will also share medical records for medical research, for example to find out more about why people get ill.
    • We share information when the law requires us to do so, for example, to prevent infectious diseases from spreading or to check the care being provided to you is safe.
    • You have the right to be given a copy of your medical record.
    • You have the right to object to your medical records being shared with those who provide you with care.
    • You have the right to object to your information being used for medical research and to plan health services.
    • You have the right to have any mistakes corrected and to complain to the Information Commissioner’s Office. You can click to read the practice privacy notice here or speak to a member of staff for more information about your rights.
  • HUBS

    Walk in centres no longer exist, however some practices around Tower Hamlets offer extended evening and weekend appointments. Our reception staff may offer you appointments for emergency or new symptoms at these HUB practices especially if we have no appointments to offer. Please consider taking them up.

    Hub practices are: Harley Grove Surgery (E3 2AT), Blithehale medical centre (E2 6JA), Strouds Place (E2 7QU), East One Health Centre (E1 2QA).

    Click here for more information

  • Mental health

    If you are feeling suicidal and having a mental health crisis call the Tower Hamlets crisis number 02077715807.

    If you would like to speak to a therapist please contact Tower Hamlets Talking Therapies 0208 475 8080 and self refer.

  • DRUGS and ALCOHOL self referral

    Based at Mile End Hospital they accept self referral telephone 02081215301.

    Click here for more information

  • Registering now!

    Our list is open for new patients. Contact our reception on 020 8980 1652 for details.