Urgent Problems - Please call from 8.30 am for an urgent face to face or telephone consultation appointment with GP or nurse. You may be asked to also use e-consult or be offered a Hub appointment as an alternative.
Blood Tests - We encourage to book with HCA at the clinic for bloods. For the working patients you can use the Saturday morning clinic at St Stephens Health centre starting from 8.30am on a first come first serve basis. Address is Bow Community hall, Williams Place, Bow, E3 5ED.
For alternate times, blood test appointments you can be booked in the community hub clinics. Please contact reception.
Home Visits - Please call early as possible if you require a home visit. Sometimes the GP will call before visiting and the visits will occur after 12.30.
What to do when the Surgery is Closed - Simple problems can be dealt with advise from your local pharmacist. Please try them first.
Minor Eye conditions (MECS) can now be dealt with specialised opticians. You are able to self refer. Opticians that offer this service. If unsure you can send us an e consult.
View the MECS leaflet
Call 111 after hours 18.30 till 8am.
Call Single point of Access during surgery hours when surgery is closed : 03000335000
Mental Health - If you are experiencing mental health crisis you can call the Tower Hamlets 24 hr crisis line number 0207 771 5807.
MIND is a mental health charity that you may find with useful resources and also a helpline.
District Nurses - Any enquiries with this team please contact the Single point of Access on 03000335000 and leave a message.
Psychologist - Our current practice psychologist is Anna Wachowska, you can see her and her team members by self referring to Talking Therapies. She is usually in Tuesday afternoons. Talking therapies can offer counselling either one to one or group - Self refer by calling 020 8475 8080.
Health Visitor - Joint HV and GP baby clinic and drop in tends to take place first Wednesday of the month between 11- 12.30. Our named health visitor is Rachel Nguyi.
You can also drop in at the Olga centre or Overland childrens centre.
Clinical Pharmacist - Once a month Ms Khiloni Shah works with the GP’s to support us with medicine management related work. She may contact patients to inform them of changes to their prescription medicines.
Social Prescriber - Ms Rumana Matin, can be accessed via referral from GP/nurse/ HCA. She is a link worker who can sign post with matters related to exercising/ benefits/ PIP/ Befriending/ social clubs/debt/ parenting. Please enquire with clinic staff.
Working Well Trust - If you suffer from mental health and finding it difficult to get back into employment, Working Well Trust can support you through. Please self refer.
Summary care record and enhance summary care record
The summary care record initially consisted of basic information such as your date of birth, address, allergies, current prescriptions, bad reactions to medicines. Then each time a patient uses the NHS services, more information is added on.
The SCR can be accessed by A+E, Ambulance services, 111 and out of hours services. This has been particularly helpful for the medical team especially when you may be unsure about your health information.
The enhanced summary care record ( eSCR) is additional information that can be added by the GP practice with your consent. This include long term health conditions such as asthma, diabetes, heart problems, relevant medical history, health care needs and personal preferences, and immunisations. Sensitive information will not be included.
By default your medical information is not shared with other NHS organisations, if you agree to share your information.
eSCR application form below
No SCR form
eSCR info leaflet
Opt out form
Complaints and Feedback
Patients who would like to make a formal complaint please write to our practice manager ( Ms Otusi) and email to us in writing to our practice email THCCG.F84030email@example.com
Please download the complaints policy for reference.
With regards to feedback please go to the following website and add your comments. We endeavor to do our best to make the necessary improvements. From time to time it is also nice to hear what we may also be doing well.
www.nhs.uk/Services/GP/ReviewsAndRatings ( NHS website)
www.ruston-street-clinic.business.site ( google)
Practice confidentiality statement
Please click here to read our confidentiality statement.
Practice conduct statement
Please click here to read our conduct statement.